Frequently asked questions

Worldwide. Every Lumiro order ships free of charge, with tracking, wherever you are in the world.

Orders are processed and dispatched within 1–3 business days. Most orders then arrive within 5–14 days, wherever you are.

Please allow a little longer for large pieces such as chandeliers and floor lamps, and during peak periods (November–December) or public holidays. If your order contains more than one item, pieces may ship separately and arrive on different days — you'll receive tracking for each parcel.

Please keep in mind that delivery times are estimates rather than guarantees. Once your order is with the carrier, customs processing or carrier delays can occasionally add a few days, and these are outside our control. Rest assured, every order is fully tracked — if yours is ever held up, email support@lumiro.com.au and we'll follow it up with the carrier and keep you updated until it arrives safely.

As soon as your order ships, we'll email you a tracking number and a link to follow your delivery. You can also sign in to your account to see your orders.

Can't find the email? Check your junk folder first, then email support@lumiro.com.au and we'll resend it.

Email support@lumiro.com.au as soon as you can with your order number. If your order hasn't been dispatched yet, we'll do our best to update the address or cancel it. Once it's with the carrier we can't stop it — but you can still return it under our returns policy.

If your order hasn't arrived within the estimated window, or tracking shows it as delivered but you haven't received it, email support@lumiro.com.au with your order number. We'll investigate with the carrier and, if it can't be found, arrange a replacement or a full refund.

No. Every cost is shown clearly before you check out, and the total you see is the total you pay — shipping is free and there are no hidden fees.

Any import duties or customs charges on your order are covered by us, so there's nothing extra to pay when your parcel arrives. If a carrier ever asks you for a payment on delivery, email support@lumiro.com.au before paying and we'll sort it out.

Every Lumiro light is backed by our 30-day return guarantee. For change-of-mind returns, you have 30 days from receiving your item to request a return. It needs to be unused, not wired in or installed, and in its original packaging, intact, with all parts and fittings, plus your order number or proof of purchase.

If your item arrives damaged or faulty, please let us know within 7 days of receiving your order so we can resolve it quickly.

Email support@lumiro.com.au to start a return — items sent back without requesting one first can't be accepted. For change-of-mind returns, return postage is at your own cost. If the item is faulty, damaged or not as described, we cover return postage.

For change of mind, we can't take back hardwired lighting — pendants, chandeliers, ceiling, wall and outdoor lights — once it has been installed or wired in. Sale items and gift cards are also final.

None of this affects your rights under the Australian Consumer Law or the consumer laws of your country if an item is faulty, damaged or not as described. If you're unsure about a specific piece, just ask before you buy.

Please inspect your order as soon as it arrives and contact us within 7 days of receiving it, with your order number and a few photos (or a short video) of the item and packaging. We'll arrange a repair, replacement or refund, and we cover the return postage — you won't be out of pocket.

Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few days more to post it. If it's been more than 15 business days since we approved your return, email us and we'll chase it.

Yes. For orders shipped into the European Union you have 14 days to cancel or return your order for any reason, no justification needed. The item still needs to be unused, uninstalled and in its original packaging, with proof of purchase.

Yes — our lights work in every country we ship to. Hardwired fittings are simply connected by your electrician.

For plug-in lamps, please make sure you choose the correct plug type for your country when you purchase. Not sure which one you need? Email support@lumiro.com.au with the product and your country and we'll confirm before you buy.

Plug-in lamps are ready to use. Hardwired lights — pendants, chandeliers, ceiling, wall and outdoor lights — must be installed by a licensed electrician, in line with the electrical regulations where you live.

It depends on the fixture. Dimming compatibility and bulb type are listed in the specifications on each product page — if it isn't listed, ask us before ordering.

Check the product's IP rating and description to make sure it suits the spot you have in mind — covered, exposed or in-ground.

Of course — styling advice is free. Send us a message with a photo of your room, the ceiling height or table size, and your style, and we'll suggest pieces and sizes that suit.

All major credit and debit cards, plus the express checkout options shown at checkout. Every payment is processed securely through Shopify — we never see or store your full card details.

Our prices are set in Australian dollars. Depending on where you're shopping from, you may see them converted to your local currency — the currency you'll be charged in is confirmed at checkout, along with the full total. There are no import duties to pay on delivery.

Lumiro is an independent Australian lighting house. We hand-select sculptural pendants, chandeliers, wall lights and lamps for the warmth of the light they cast, and deliver them to homes around the world.