Shipping policy

Last updated: 30 September 2026

Free shipping, worldwide

Every Lumiro order ships free of charge, anywhere in the world, with tracking.

Delivery times

Most orders arrive within 5–14 days of being placed. Please allow a little longer for large pieces such as chandeliers and floor lamps, and during peak periods (e.g. November–December) or public holidays.

Delivery times are estimates rather than guarantees. Customs processing, carrier delays and events outside our control can occasionally extend them — if your order hasn't arrived within the estimated window, contact us at support@lumiro.com.au and we'll track it down for you.

Order processing

Orders are processed and dispatched by our fulfilment partners, usually within 1–3 business days. If your order contains more than one item, pieces may be dispatched separately and arrive on different days — you'll receive tracking for each parcel.

Tracking

As soon as your order ships you'll receive an email with your tracking number and a link to follow your delivery.

International orders

Orders delivered outside Australia may be subject to import duties, taxes or customs fees charged by the destination country. These are not included in our prices and are the responsibility of the recipient.

Shipping address

Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible — we can update the address if the order hasn't yet been dispatched. We can't be responsible for parcels delivered to an incorrect address supplied at checkout.

Damaged or missing parcels

Lighting is fragile. If your order arrives damaged, or tracking shows it as delivered but you haven't received it, please contact us at support@lumiro.com.au as soon as possible, with photos of any damage and the packaging. We'll arrange a replacement or refund. See our Return & Refund Policy for details.

Questions

Email support@lumiro.com.au — our customer service team is available 9am – 5pm AEST, 7 days a week.